Frequently asked questions (FAQ)

Need help? We're here to help!

At Mandalashop, we're committed to providing you with a rewarding and transparent experience. Our product sheets are carefully documented to provide you with all the information you need about their features and benefits. We also provide a dedicated FAQ section on the category pages to answer the most frequently asked questions.

Finally, our blog is packed with inspiring and informative articles designed to deepen your knowledge of vibrational symbols, sacred geometry and their many applications in your daily life. Everything is designed to support you in your quest for well-being and harmony.

No, we don't have a physical store, but you can find some of our products at our partner retailers. If you'd like to find out where to buy our products in your area, take a look at our interactive map.

All photos of our products are taken by us to faithfully reflect their quality and design. Although slight color variations may exist depending on brightness or screen settings, our photos are representative of what you will receive at home. According to our customers, our products are even more beautiful in person! See for yourself! 

Yes, sacred geometry symbols have been used for millennia to harmonize energies and enhance well-being. These symbols act as energetic "antennae", connecting us to the living world and to specific frequencies.

Research by Dr. Masaru Emoto, famous for his work on the memory of water, shows that water reacts to the vibrations of words, thoughts and symbols. Positive words like "love" or "thank you" produce beautiful, harmonious water crystals, proving that everything is energy. Our symbols are designed to amplify these effects in your daily life.

To find out more, read our blog posts on sacred geometry and the practical applications of vibrational symbols. 

Each geometric body has its own vibratory energy, which depends on its shape. This is known as the "shape wave".

Already in ancient Egypt, as in other ancient cultures, it was known that certain shapes were more suitable than others when it came to capturing cosmic energies and manifesting them. It was even considered that certain geometrical figures and proportions had the capacity to reproduce the harmonious order of the cosmos on earth, thus ensuring that the Micro-Cosmos here (a temple or a pyramid) was the exact representation of the Macro-Cosmos above.

This knowledge is called Sacred Geometry. It is the foundation of all sacred edifices (cathedrals, temples, pyramids, etc.) the world over. 

Choosing your sacred geometry symbol is a personal process that depends on your needs, your intentions and what you wish to bring into your life. Here are a few tips to guide you:

1. Identify your needs or intentions

Ask yourself what you're looking for:

- Harmony and balance: Fleur de Vie is ideal for harmonizing energies and bringing a balanced vibration to your daily life.

- Energy protection: The Metatron Cube or Pentagram are perfect for feeling protected and aligned.

- Anchoring and personal growth: The Tree of Life is a powerful symbol for stability and evolution.

- Transformation and renewal: Vibrational Mandalas promote mental and emotional clarity.

2. Let your intuition guide you

Often, a symbol naturally attracts you without you knowing why. Trust your feelings: if a specific design or shape appeals to you, it's probably the one for you.

3. Explore symbol meanings

Each symbol has a unique energy. Feel free to consult the detailed descriptions in our product sheets or on our blog, where you'll find in-depth explanations of the symbolism and benefits of each design.

If you're still unsure, our team will be happy to advise you and help you find the symbol that perfectly matches your aspirations. Contact us for a personalized consultation. 

Choosing a symbol for someone else is a beautiful step that requires special attention to ensure that the symbol resonates with the person you're giving it to. Here are a few tips to help you make the right choice:

1. Think about the person's needs or aspirations

Think about what this person is going through or wants to develop in his or her life:

- Harmony and balance: Offer a Flower of Life, ideal for harmonizing energies and supporting serene daily life.

- Protection and strength: The Metatron's Cube, the Pentagram, the Seal of the 7 Archangels or the Evil Blue Eye may be perfect for those who need to feel supported and protected.

- Personal growth and grounding: The Tree of Life symbolizes strength, grounding and evolution.

- Inner peace: A vibratory Mandala or Sri Yantra will bring calm and serenity.

2. Let your intuition guide you

Sometimes you'll feel a particular attraction to a symbol when you think of that person. Trust your instinct: it's often right in this type of choice. 

You can integrate vibratory symbols into your life in many ways, depending on your needs:

- Harmonize your spaces: Place our decorative products such as printed canvas or wall stickers (Flower of Life, Tree of life, Metatron's Cube, etc.) in your rooms to enhance the ambient energy.

- Recharge your minerals: Place your stones on a harmonizing disk or a sacred geometry energizing tray to purify and energize them.

- Improve your well-being: Use our jewelry or accessories to harmonize your chakras, energize your water or accompany you in your meditations.

- Energize your food: Place your food or drink on a glass energizing plate to optimize its energy. 

Each vibratory symbol has a specific energy and function:

- Flower of Life: Universal symbol of harmony and connection to life. Perfect for energizing water, recharging minerals and balancing energies.

- Metatron's Cube: Used for energy protection and structuring projects.

- Tree of Life: Symbol of growth and balance, ideal for reinforcing positive intentions.

- Pentagram: Symbol of protection and harmony with the natural elements.

For a detailed guide, consult our blog on symbols. 

Absolutely! Symbols work independently of your personal beliefs. Their energy and vibrations are natural and universal. Whether you use them to enhance the aesthetics of your space or for their energy, they will have a positive impact.

Here are a few tips to help you make your choice:

- For energy balance: Jewelry and accessories such as pendants and bracelets.

- To harmonize your space: Wall decorations or wood and glass supports.

- For spiritual practice: harmonizing disck, harmonizing mats or tarot mats.

- Contact us for personalized advice via our form or at contact@mandalashop-online.com. 

Yes, we do work with esoteric, mineral and decoration stores. To become a retailer, send your business details (with SIRET or foreign equivalent) to contact@mandalashop-online.com.

Product FAQs

At Mandalashop, we're proud to design and print the majority of our products in our own workshop in the south of France. This artisanal approach allows us to guarantee the quality and authenticity of our products.

We attach great importance to the quality of our products, both in terms of the materials used and the finish. Our customers can also consult the certified opinions left by other buyers thanks to the Guaranteed Reviews Company. 

Yes, all product pictures are taken by us to accurately represent their appearance. However, there may be slight variations in color due to lighting or screens. Our customers often tell us that our products are even more beautiful in person! 

Yes, customer reviews of our products are totally reliable. We work with the Guaranteed Reviews Company, a recognized third-party service that collects customer feedback authentically and independently.

A few days after receiving their order, our customers receive an email inviting them to rate their experience, both with the products and the store (service, delivery, etc.). These certified reviews are published without modification or sorting, guaranteeing their transparency.

This feedback is invaluable to us: it enables us to continually improve our products and services, while helping future customers to make an informed choice. You can therefore consult them in complete confidence to get an idea of the quality of our products. 😊 

We currently have no catalog. All products are available on our website. Subscribe to our newsletter for all our latest news and offers, or follow us on social networks (Facebook, Instagram).

FAQ my order

Delivery FAQs

Ordering is easy:

1. Browse our categories and select the products you want.

2. Add them to your basket.

3. Access your basket, then follow the checkout steps.

4. Choose your payment method and confirm your purchase.

We regularly offer special deals and discounts. Our subscribers regularly benefit from additional advantages. Subscribe to our newsletter to make sure you don't miss out on any promotions or exclusive events.

To redeem your discount code, follow these simple steps:

1. Add your items to the basket: Browse our online store and select the products you wish to purchase.

2. Access your basket: Click on the basket icon or on "View my basket" once you have selected your items.

3. Enter the discount code: In the dedicated field, enter your code exactly as it has been provided (please note that all capital letters and spaces are case-sensitive).

4. Validate the code: Click on "Apply" so that the discount is immediately deducted from the total.

5. Finalize your order: Continue the purchase process by following the steps until confirmation.

If your discount code doesn't work, check :

- Validity date.

- Conditions of use (minimum purchase, eligible products, etc.).

- That you have entered it correctly.

If you have any problems, don't hesitate to contact us. Our team is here to help you make the most of your discount. 🎉

If a product is out of stock, you cannot order it. Please contact us. In some cases, we can inform you of its next availability or offer you an alternative.

We accept several secure payment methods:

- Credit card

- PayPal

- Bank transfer (in certain cases)

All transactions are protected to guarantee a worry-free shopping experience. 

If you have problems placing an order with your credit card, here are the alternative solutions we offer:

1. Use PayPal: You can pay with your credit card via PayPal, without having to create an account. Simply select the PayPal option at checkout and choose "Pay by credit card" on their interface.

2. Bank transfer: If you prefer, we also accept bank transfers. You will be provided with the necessary bank transfer details when you place your order.

3. Pay by check (France only): You can choose to pay by cheque. The address for sending the cheque will be given to you after your order has been confirmed.

If none of these options suits you, or if you need further assistance, please contact us directly. We'll be happy to help you find a suitable solution so that you can complete your purchase with complete peace of mind. 😊

If you wish to change or cancel your order, please contact us as soon as possible. As long as the order has not been shipped, we will do our best to respond to your request.

You can exchange all or part of the items ordered for a period of 14 calendar days. To do this, contact us by email.

The return costs for these items are your responsibility. The items must be accompanied by your proof of purchase (internet invoice), and must not have been used, nor have suffered any deterioration and be in their original packaging.

If you wish to exchange a product with an equivalent item, please let us know its reference by email. Mandalashop will cover the shipping costs for sending the package containing the exchanged products and will reimburse you for any price difference between the two products.

If the item you wish to receive in exchange has a higher price, we invite you to request a refund and place a new order.

If necessary, you can simply request a refund in accordance with our general conditions of sale.

Yes, when you place your order, you can specify a different delivery address to send it directly to the person of your choice. We can also include a personalized message on request.

Yes, as soon as your order is shipped, you'll receive an email with a tracking number. You'll be able to track your parcel in real time right up to delivery. Remember to check your spam folder.

Five days after receiving your order, you will receive an email from the Guaranteed Reviews Company. This email will invite you to rate your experience with our store (customer service, delivery, etc.) as well as the products you have ordered. Your opinion is invaluable, as it enables us to constantly improve our services and guarantee the quality of our products.

What's more, if you wish, you can also share your experience by leaving a review on Google. These reviews not only help our team to improve, they also enable other customers to make an informed choice. Your feedback, whether positive or constructive, is a real contribution to our quest for excellence. Thank you in advance for your participation! 

Your order will be dispatched within 48 hours maximum.

Delivery times vary according to your location and the delivery method you choose. In general :

- Standard delivery in France: 3 to 5 working days.

- Delivery within Europe: 5 to 7 working days.

- Once your order has been shipped, you will receive an email containing the tracking number.

If you receive an incomplete order or a damaged product, please contact our customer service department immediately with a description of the problem and, if possible, photos. We are committed to finding a quick and satisfactory solution.

Remember to consult our General Terms and Conditions, Article 15: Delivery problems due to the carrier.

PLEASE NOTE: The customer is required to check the condition of the packaging and the products upon delivery.

PLEASE NOTE: If your package was obviously damaged upon delivery, refuse it. Do not sign the delivery note without making specific reservations.

If your package tracking shows that it is delivered and you haven't received it:

1. Check the delivery address on the "My Order History and Details" page.

2. Search the area around the delivery location. Check if your package (or a delivery notice) was left in your mailbox, with a neighbor or caretaker, or in a safe place like a porch, garden, or garage.

3. Check if someone may have received the package on your behalf.

If your search is unsuccessful, please contact us and file a claim with the carrier.

Yes, as soon as your order is shipped, you'll receive an email with a tracking number. You'll be able to track your parcel in real time right up to delivery. Remember to check your spam folder.

Free delivery on orders over €59 in the United-Kingdom.

See our dedicated page. 

Loyalty Program

Referral Program

Each purchase on Mandalashop earns you loyalty points. These points can be used to get discounts on your future orders.

You earn points for every euro spent on our site. For example, for every €1 spent, you receive 1 loyalty point.

A loyalty point is equivalent to €0.05 of discount. For example, if you accumulate 100 points, you benefit from a €5 discount.

You can check your points balance in your customer area, under the "Loyalty Program" tab.

Yes, loyalty points are valid for 12 months from the date they are awarded.

Yes, you can use your points on all your orders, including during special promotions.

On behalf of the entire Mandalashop team, we wish you a happy birthday! 7 days before the big day, Mandalashop will send you a €5 voucher, to be used in one go within 30 days of your birthday. This is compatible with current promotions and is valid only once on our website.

To benefit from it, remember to enter your birthday in your customer account.

Our referral program allows you to recommend Mandalashop to your friends and receive benefits for each new referral. To do this, the referrer must have placed at least one order on the store.

Sponsorship is reserved for new distinct customers: any use with the same name or postal address will be refused. Thank you for your understanding! 😊

Prerequisite: the sponsor must have placed at least one order on the store.

Sponsorship is reserved for new distinct customers: any use with the same name or postal address will be refused. Thank you for your understanding! 😊

• You share your referral link or code with your loved ones.
• When a referral places their first order using your code, they receive a €5 discount on their order.
• You receive a €5 discount voucher to use on a future order.

Your referral link or code is available in your customer area, under the "Referral Program" tab. You can share it by email, social media or message.

No, you can refer as many people as you want and accumulate rewards.

You will receive your discount voucher as soon as your referral's first order is validated and shipped.

You didn't find the answer?

Don't panic, contact us by email, our team will answer you as soon as possible!